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RICHARD C. BELL-IRVING |
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FOCUS
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QUALIFICATIONS SUMMARY
Ten years of entrepreneurial experience in starting, developing and marketing three profitable internet based companies with the primary being a web design and hosting business; plus fifteen years of operational experience in the hospitality industry, combined with ten years of corporate human resources leadership.SELECTED ACCOMPLISHMENTS
- Redesigned business processes for small business to utilize a website and internet, thus reducing overhead costs and increasing customer satisfaction.
- Directed a paradigm shift in corporate communications by independently envisioning, developing and implementing a worldwide accessible Human Resources web site. This shift produced real time, consistent and accurate information saving significant distribution costs and ensuring clarity in policy interpretation
- Introduced and oversaw satellite broadcast training as a learning development and change management vehicle. Successfully beta tested diversity training for groups up to 10,000 and consistently received participant commendations for content and interactive learning approach
- Created an open posting/career management system for Marriott Managers encompassing succession planning, tracking, recruiting, screening, training and retention
- Redesigned accounting and HR labor management processes and created the business case to incorporate an enterprise-wide management system (PeopleSoft)
- As a general manager successfully led a team of 400 associates with accountability for marketing/sales, food and beverage, room operations, facility management/engineering, accounting, training and human resources. Promoted to corporate Human Resources with the responsibility of transferring the Human Resources culture and injecting a business prospective within the Human Resources discipline
EMPLOYMENT HISTORY
| Re-Certify.com, Inc., Credencia, Inc., Virtual Enhancements, Inc. |
1999 - Present |
| Took advantage of Marriott’s Early Retirement plan and founded an internet start-up business focused on providing e-learning to Professionals to re-certify their credentials, then branched into Consulting for Small Businesses; redesigning their business processes to take advantage of the Internet. | |
| MARRIOTT INTERNATIONAL, INC. |
1974 to 1999 | ||||||||
Held progressive
executive and managerial positions in corporate and field locations,
both domestic and international
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EDUCATION AND TRAINING
- British Columbia Institute of Technology, Vancouver, B.C., Canada, 1974
- Sponsored by Marriott to attend the Harvard University’s Executive Development program
- Selected to participate in an Executive Development program for Marriott, created with the University of Maryland Business School
- Participated in Gallop Executive Leadership Program with focus on Leadership with your Strengths
- Worked one on one with the following thought leaders on various change management and related strategies implemented at Marriott: Dave Ulrich, C.K. Prahalad, Daryl Conner, Stephen Covey, Jim Walker, Dr. Donald Devine, Dr. Don Clifton, Ed Barlow, Marvin Centron; and as part of a team with Peter Block, Ed Lawler, Phil Crosby, Stan Davis and Rosabeth Moss Kanter
PROFESSIONAL ORGANIZATIONS
- Board of Directors, Restaurant Association of Metropolitan Washington, Education Foundation
- VP at Large, Board of Directors, Society for Human Resource Management (SHRM)
- Member Board of Directors, HR Executive Forum, Educational Institute
- Member American Hotel & Motel Association, Human Resources Sub Committee
- HR Executive Forum Co-created a corporate “think-tank” for moving the industry forward through education and technology
- Board of Directors, California School of Professional Psychology
- Member Society of Human Resources Management (SHRM)
- Human Resources Planning Society, Corporate Sponsor
- Director, Cobb County Chamber of Commerce – Atlanta, Georgia
- Director, Equitable Insurance Co., Interstate Office Park – Atlanta, Georgia
- Member, Atlanta Visitors and Convention Bureau
PRESENTATIONS AND ARTICLES
- Guest Lecturer to INC Magazine’s Annual Conference on “Using Survey Methodology”
- “Process Redesign” – Boston, TQM
- IPQC – Vegas. Using technology in hiring decisions.
- Featured in Fortune Magazine for the Creation of an automated Selection Process
- Guest lecturer Florida State University School of Business – Hospitality Administration
- Guest lecturer Cornell University – Hospitality Administration
- Numerous American and Hotel Motel Association and Marriott